August Release Notes

1st September 2026

Features

Email Messaging

When using the clinical portal, users can choose to send messages to patients via email instead of SMS. This was previously only available as part of an automated workflow.

Email delivery uses the same message template system, so no additional configuration is required beyond enabling the feature.

This has now been rolled out to all customers and users will see an informative popup in the portal the first time they access it.

Primary Identifier Integration Updates

ADT messages can now be configured to only update the patient’s primary identifier when received as an A40 message. This prevents accidental overwrites and reduces conflicts that can result in blocked messages in the queue.

This is a configuration option and we will be working with our customers to roll this out where necessary.

Accessibility Statement on Patient App

The patient app landing page now includes an accessibility statement, making it easier for users to understand the support available to them. As a minor UI update, this is a global change available immediately to all users. No further action is required.

Additional Contextual Information in Clinical Portal

We've added more helpful guidance in two areas where users frequently need it:

• The message template editing page now shows information about how template changes don't apply to any messages that have already been scheduled. This prevents confusion when a user updates a template and doesn't see those changes reflected in existing messages.
• The label editing page now clarifies that changes to labels will apply across all assessments those labels are assigned to. This gives users more confidence when making edits.

These two changes are minor UI changes in areas of the product that is access controlled by specific role, therefore deployed immediately for all customers and no further action is required.

Bug Fixes

• Fixed an occasional issue where the user list would fail to load. This fix is a global change to all customers. No action is required.